Privacy Policy

1. Who We Are

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, account preferences
• Billing Information: Credit card details, billing address (processed securely by Stripe)
• Identification: Government ID for domain registrations (where required)
• Communication: Support tickets, emails, chat transcripts

2.2 Technical Information

• Log Data: IP addresses, browser type, operating system, access times
• Cookies: Usage data, preferences, session information
• Device Information: Device type, screen resolution, unique device identifiers

2.3 Website Content

• Hosted Content: Files, databases, emails stored on our servers
• Domain Information: WHOIS data for registered domains

3. How We Collect Information

We collect information through:

• Direct Interactions: Account registration, support tickets, contact forms
• Automated Technologies: Cookies, server logs, analytics tools
• Third Parties: Payment processors (Stripe), domain registries

4. How We Use Your Information

We use your information for:

5. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract Performance: To provide services you've requested
• Legal Obligation: To comply with Australian laws and regulations
• Legitimate Interests: To improve services and prevent fraud
• Consent: For marketing communications

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We share information with trusted third parties who assist in operating our services:

6.2 Legal Requirements

We may disclose information if required by law, court order, or government authority.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred.

7. Data Security

We implement industry-standard security measures to protect your information:

While we strive to protect your data, no method of transmission over the Internet is 100% secure.

8. Data Retention

We retain your information for as long as necessary to:

• Provide you with services
• Comply with legal obligations (up to 7 years for financial records)
• Resolve disputes
• Enforce our agreements

Account data is typically retained for 30 days after account closure, after which it is securely deleted.

9. Cookies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze website traffic
• Improve user experience

Types of Cookies We Use:

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

10. Your Rights

Depending on your location, you may have the following rights:

To exercise your rights, contact us at privacy@hostforge.com.au. We will respond within 30 days.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our servers are located in Sydney, Australia. Third-party providers may store data in various locations. We ensure appropriate safeguards are in place for international transfers.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you become aware that a child has provided us with information, please contact us.

13. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes via email or website notice. The "Last Updated" date at the top of this page indicates when the policy was last revised.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have breached Australian privacy laws, you have the right to lodge a complaint with: