Acceptable Use Policy
Last Updated: March 15, 2026
This Acceptable Use Policy (AUP) outlines the rules and guidelines for using HostForge Australia's services. By using our services, you agree to comply with this policy.
1. Company Information
HostForge Australia is a sister concern of:
Cyvera Pty Ltd
ABN: 37 694 677 926
Registered Office: G3/62 Didsbury St, East Brisbane, QLD 4169
Email: abuse@hostforge.com.au
2. Purpose
This Acceptable Use Policy is designed to:
- Ensure reliable service for all customers
- Protect the security and integrity of our network
- Comply with Australian laws and regulations
- Prevent abusive or illegal activities
- Maintain our reputation as a quality service provider
3. Prohibited Content
The following types of content are strictly prohibited on our servers:
Illegal Content
- Child exploitation material
- Drug paraphernalia
- Illegal weapons
- Stolen goods
- Fraudulent schemes
Intellectual Property Violations
- Pirated software
- Copyrighted media without permission
- Counterfeit goods
- Unauthorized streaming
- Warez and crack sites
Malicious Content
- Malware, viruses, trojans
- Ransomware
- Exploit kits
- Botnet controllers
- Phishing pages
Harmful Content
- Hate speech and discrimination
- Harassment and bullying
- Threats of violence
- Terrorist content
- Self-harm promotion
Adult Content Restrictions
- Pornography (requires approval)
- Sexually explicit material
- Escort services
- Adult dating sites
- Contact us for approval
Other Prohibited Content
- Cryptocurrency mining
- Tor exit nodes
- Public proxies
- VPN services
- Anonymizers
4. Prohibited Activities
| Activity | Description | Consequences |
|---|---|---|
| Spam / Email Abuse | Sending unsolicited bulk email, email harvesting, or using our servers for email spam | Immediate Suspension |
| Network Attacks | DDoS attacks, port scanning, packet flooding, or any network interference | Immediate Termination |
| Unauthorized Access | Attempting to access other accounts, servers, or systems without permission | Immediate Termination |
| Resource Abuse | Excessive CPU, RAM, or disk I/O usage affecting other customers | Account Suspension |
| Cryptocurrency Mining | Using server resources for cryptocurrency or blockchain mining | Immediate Suspension |
| Phishing | Hosting fake login pages or fraudulent websites | Immediate Termination |
| Copyright Infringement | Hosting or distributing copyrighted material without permission | Content Removal |
| Proxy/VPN Services | Running public proxy servers or VPN exit nodes | Service Suspension |
5. Email and Messaging Policies
Email Usage Guidelines
All email sent from our servers must comply with Australian spam laws (Spam Act 2003):
- All marketing emails must include an unsubscribe mechanism
- You must have consent to email recipients (express or inferred)
- Email headers must not be forged or misleading
- Valid contact information must be included in all emails
- Unsubscribe requests must be processed within 5 business days
Permitted Email
- Transactional emails
- Opt-in newsletters
- Business communications
- Automated notifications
Prohibited Email
- Bulk unsolicited email
- Email harvesting
- Dictionary attacks
- Email bombing
6. Resource Usage Limits
To ensure fair usage for all customers, the following resource limits apply:
| Resource | Shared Hosting | Business Hosting | Developer Hosting |
|---|---|---|---|
| CPU Usage | 25% of 1 core | 50% of 1 core | Dedicated cores |
| RAM Usage | 1 GB | 2 GB | As per plan |
| Entry Processes | 20 | 50 | 100+ |
| IOPS | 1024 | 2048 | 4096 |
| Inodes | 50,000 | 100,000 | 250,000 |
7. Security Requirements
You are responsible for maintaining the security of your account and websites:
- Use strong, unique passwords
- Keep all software updated
- Regular security scans
- Secure file permissions
- Report security breaches immediately
- Don't share account credentials
- Use SFTP/SSH instead of FTP
- Enable two-factor authentication
Compromised accounts will be suspended until resolved.
8. Enforcement and Consequences
Violations of this policy may result in the following actions:
9. Reporting Abuse
If you believe someone is violating this policy, please report it to our abuse team:
Abuse Email: abuse@hostforge.com.au
Abuse Form: hostforge.com.au/contact.php
Response Time: Within 24 hours
Confidentiality: Reports are treated confidentially
When reporting abuse, please include:
- Date and time of incident
- IP addresses involved
- Relevant URLs or domain names
- Description of violation
- Evidence (logs, screenshots, emails)
10. DMCA / Copyright Policy
We comply with the Digital Millennium Copyright Act (DMCA) and Australian copyright law. To submit a copyright infringement notice:
Copyright Agent:
Cyvera Pty Ltd Australia
Email: dmca@hostforge.com.au
G3/62 Didsbury St, East Brisbane, QLD 4169
Your notice must include:
- Identification of copyrighted work claimed to be infringed
- Identification of infringing material
- Your contact information
- A statement of good faith belief
- A statement of accuracy under penalty of perjury
- Physical or electronic signature
11. International Use
By using our services, you agree to comply with all applicable laws in your jurisdiction. We do not represent that our services are appropriate or available in all locations. Some countries may have restrictions on certain types of content that differ from Australian law.
12. Modifications
We may update this Acceptable Use Policy from time to time. Changes will be posted on our website and, for material changes, we will notify you via email. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Information
For questions about this Acceptable Use Policy, please contact us:
Cyvera Pty Ltd
G3/62 Didsbury St, East Brisbane, QLD 4169
abuse@hostforge.com.au
DMCA Agent: dmca@hostforge.com.au
ABN: 37 694 677 926
Keeping Our Network Safe
By using HostForge services, you agree to follow this Acceptable Use Policy and help us maintain a safe, reliable environment for all customers.
Last Updated: March 15, 2026
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